CRTC announces Voter Contact Registry to help protect Canadians from rogue and misleading telephone calls during federal election

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OTTAWA, ON and GATINEAU, QC, Aug. 16, 2021 – The CRTC today announced that the Voter Contact Registry is now accepting registrations for the 2021 federal election. The CRTC will accept registrations up until 48 hours after the federal election of September 20, 2021.

The Voter Contact Registry helps protect Canadians from rogue and misleading telephone calls during federal elections, and to ensure that those who contact voters during an election do so transparently.

As part of the legal requirements for the Voter Contact Registry, anyone (including candidates and political parties, corporations, trade associations and other persons or groups) using the services of a calling service provider to call voters during the election must register with the CRTC within 48 hours of making the first call. The calling service provider is also obligated to register with the CRTC during all federal election campaigns within 48 hours of making the first call.

The CRTC can impose monetary penalties for each violation of up to $1,500 for individuals and up to $15,000 for corporations.

In addition, anyone using their own internal services to make calls to voters using an automatic dialing and announcing device (often referred to as robocalls) will have to register with the CRTC within 48 hours of making the first call. Third-party corporations or groups using internal services to make live calls or using a dialing device, also must register with the CRTC within 48 hours of making the first call. 

Registrations to the Voter Contact Registry must be submitted to the CRTC. Canadians who think the Voter Contact Registry requirements are not being followed can submit a complaint to the CRTC.

“We encourage political parties, candidates and anyone else who is considering making calls to carefully review the Voter Contact Registry requirements to avoid negative consequences. We will be closely monitoring individuals and organizations subject to these requirements aimed at protecting Canadians.”

Ian Scott, Chairperson and Chief Executive Officer, CRTC

Quick facts

  • The CRTC is responsible for establishing and maintaining a Voter Contact Registry during federal elections and by-elections.
  • Candidates, nomination contestants, registered political parties, registered electoral district associations and individuals who use their own internal services to make live calls to voters do not have to register with the CRTC.
  • Registration notices filed with the CRTC will be published on the CRTC website promptly, but no later than 30 days after polling day.

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