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Canadian Commerce company growing at Lightspeed – Appoints Lead Executive

Crystal Caligiuri joins Lightspeed to focus on customer experience as the Company continues growing its customer base

MONTREAL, QC- Lightspeed Commerce Inc. is a leading one-stop commerce platform for merchants around the world that grew up right here in Canada. The Montreal based commerce platform aims to simplify, scale, and create exceptional customer experiences. Today Lightspeed announced that the Company has appointed Crystal Caligiuri as its Executive Vice President of Customers. 

Continued strong financials for Lightspeed Commerce reflect growth of Montreal firm

Fresh off of a strong quarter the company has been seeing organic growth in software and transaction based revenue to the tune of 74% a increase. This according to the their COO, Brandon Nussey, announcement earlier this month. Nussey says “The diversity of our customer base and multiple growth levers in our business model continue to serve us well”. It gives us confidence in the long term durability of our growth model. This translates to total revenue of $152.7 million being up 165% year-over-year.

“I’m thrilled to join Lightspeed in this new role. customers constantly inspire us with their creativity and entrepreneurial spirit. My goal is to set them up to not just thrive, but to truly scale their businesses with Lightspeed as their partner.”

Crystal Caligiuri, Lightspeed Commerce, Executive Vice President of Customers

New role will focus on customer onboarding and engagement

Crystal Caligiuri (, Executive Vice President of Customers at Lightspeed Commerce Inc.)

In this new role, Caligiuri will focus on customer onboarding and engagement. Lightspeed has been growing quickly with a large influx of customers south of the Canadian border. The Montreal company recently announced that their U.S. retailers grew nearly 2X the industry average in 2021. Lightspeed U.S. hospitality merchants outperformed peers by over 52%.

CEO JP Chauvet said that Lightspeed is determined to create delightful customer experience across all of their products and verticals. They are thrilled to have Crystal step into this critical role to take this initiative to the next level.

“In recent quarters we have seen significant growth in our customer base, both organically and through acquisition. Our customers are relying on Lightspeed to help drive their businesses forward, and Crystal’s deep experience makes her the perfect choice to lead this program.”

JP Chauvet, Lightspeed CEO

Caligiuri brings a wealth of experience to the role at Lightspeed. She has been a global executive, with over 20 years of experience in DTC and B2B businesses in the retail, eCommerce, fintech, and SaaS industries.

US customers hitching their wagons to Lightspeed Payments

Blazers & Bottoms was founded by sisters Janette & Alysia. Born out of their love for fashion, the store carries pieces designed to make women feel good. With in-house styling and alterations, guests are guaranteed to find the perfect fit. They are a successful Lightspeed Payments customer in Columbus, Ohio.

Blazers & Bottoms opened their store without a hitch using Lightspeed Payments

Strong track record of customer success in B2B SaaS.

Prior to joining Lightspeed, Caligiuri was Chief Customer Officer at ShopKeep. Caligiuri also held leadership roles at Gilt Groupe, launching Gilt Groupe’s international business. Crystal earned a Bachelor’s degree from the Wharton School at the University of Pennsylvania and an MBA from Columbia University.

Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences. Their commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations. This includes global payment and financial solutions and connection to supplier networks.

Dax and JP Body Lightspeed Commerce Inc.


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